CSU Digital has a huge operation to support the back office of several clients, with a high volume of calls performed every day. An example of recurring processes that we have is disputes of purchases made by the credit card user. CSU Digital has a huge operation to support the back office of several clients and saw an opportunity to apply it's own hyperautomation technology to optimize it's chargeback process.requests are high in volume, frequent and repetitive, which is why CSU saw a great potential to apply its hyperautomation solution in-house and optimize our chargeback processes.
The solution chosen to automate these processes and reduce the average reply time (ART) was HAS, CSU's hyperautomation solution, which combines the expertise of specialists with a series of technologies for handling and automating large volumes of data, including artificial intelligence for processes involving analysis and decision making. The solution is already in use and handles more than 250,000 transactions per month, preventing fraud and contesting undue transactions carried out in any channel.